CANTEC Privacy Statement
Cantec recognizes the fundamental importance of privacy, security and data protection to our customers and partners worldwide. We strive to provide protection across all our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures, while safeguarding your right to privacy.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way we collect and use information about you.
Our Privacy Principles
We have an accountability-based program and are committed to the following principles, which are based on internationally-recognized frameworks and principles of privacy and data protection:
LAWFULNESS, FAIRNESS & TRANSPARENCY
We process personal data in accordance with law and with transparency and fairness to you. Our data processing activities are conducted: 1) with your consent; 2) in order to fulfil our obligations to you; 3) for the legitimate purposes of operating our business, advancing innovation and providing a seamless customer experience; or 4) otherwise in accordance with law.
NOTICE & CHOICE OF DATA USE
We are transparent and provide clear notice and choice to you about the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these Principles, our Privacy Statement or specific notices associated with Cantec Services.
We provide you with reasonable access along with the ability to review, correct, amend or delete the personal data you have shared with us.
DATA INTEGRITY & PURPOSE LIMITATION
We only use personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with law. We take reasonable steps to ensure that personal data is accurate, complete and current.
To protect personal data against unauthorized use or disclosure we implement strong information security controls in our own operations and offer market-leading products and solutions with elevated levels of data security protection.
ACCOUNTABILITY FOR ONWARD TRANSFER
We acknowledge our potential liability for transfers of personal data among Cantec entities or to third parties. Personal data will only be shared when third parties are obligated by contract to provide equivalent levels of protection.
RECOURSE, OVERSIGHT & ENFORCEMENT
We are committed to resolving any concerns regarding your personal data. We voluntarily participate in several international privacy programs that provide recourse to individuals if they feel Cantec has not adequately respected their rights.
How We Use Data
We collect and use personal data to manage your relationship with Cantec and better serve you by personalizing your experience and interaction with us. Examples of how we may use your data include:
Providing you with a seamless customer experience by maintaining accurate contact and registration data, delivering comprehensive customer support, offering products, services and features that may interest you and enabling you to participate in contests and surveys.
Assisting you in completing transactions and orders of our products or services, administering your account, processing payments, arranging shipments and deliveries and facilitating repairs and returns.
PRODUCT SUPPORT & IMPROVEMENT
Improving the performance and operation of our products, solutions, services and support, including warranty support and timely firmware and software updates and alerts to ensure the continued operation of the device or service.
Communicating with you about Cantec Services. Examples of administrative communications may include responses to your inquiries or requests, service completion or warranty related communications, safety recall notifications, or applicable corporate updates related to mergers, acquisitions or divestitures.
Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data.
Conducting ordinary business operations, including recruiting, verifying your identity, making credit decisions if you apply for credit, conducting business research and analytics, corporate reporting and management, staff training and quality assurance purposes.
COMPLIANCE WITH LAW
Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.
What Data We Collect
Personal data is any information that personally identifies you or from which you could be identified either directly or indirectly. We may collect your personal data through your use of Cantec Website or during conversations or correspondence with Cantec representatives. The personal data we collect from you depends on the nature of your interaction with us, but may include the following:
INFORMATION YOU PROVIDE DIRECTLY
Contact Data – We may collect personal and/or business contact data including your first name, last name, mailing address, telephone number, fax number, email address and other similar contact information.
Payment Data – We collect data necessary for processing payments and fraud prevention, including credit/debit card numbers, and other related billing information.
Account Data – We collect information such as how you purchased or signed up for Cantec Services, your transaction, billing and support history, the Cantec Services you use and anything else relating to the account you create.
Location Data – We may collect geolocation data when you choose to provide location-related information during product registration.
Other Unique Identifying Information – Examples of other unique information that we may collect from you include product serial numbers, information you provide when you interact inperson, online or by phone or mail with our service centre, help desks or other customer support channels, your responses to customer surveys or contests or additional information you have provided to us to facilitate delivery of Cantec Services and to respond to your inquiries. We may ask you to provide additional personal data such as banking/financial account information, and other information (for example from credit reporting agencies) for authentication purposes and to verify credit worthiness.
You are not required to share the personal data that we request, however, if you choose not to share the information, in some cases we will not be able to provide you with Cantec Services, certain specialized features or be able to effectively respond to any queries you may have.
INFORMATION AUTOMATICALLY COLLECTED ABOUT YOUR USE OF CANTEC SERVICES
Product Usage Data – We collect product usage data such as pages printed, print mode, media used, ink or toner brand, file type printed (.pdf, .jpg, etc.), application used for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and usage and status of other printer supplies. We do not scan or collect the content of any file or information that might be displayed by an application.
Device Data – We collect information about your printer such as amount of memory, region, language, time zone, model number, first start date, age of device, device manufacture date, connection port, warranty status, unique device identifiers, and additional technical information that varies by product.
Performance Data – Printing events, features, and alerts used such as “Low on Ink” warnings, use of photo cards, fax, scan, embedded web server, and additional technical information that varies by product.
INFORMATION FROM THIRD-PARTY SOURCES
We may also acquire data from third-party sources that we deem to be credible and that are either publicly-available or available on a commercial basis. Such information may include personal data such as your name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected when you access our applications through social media logins (e.g., logging in to our applications using your Facebook or other social media credentials). The basic details we receive may depend on your social network account privacy settings. If applicable, we may also receive information from fraud prevention agencies or from credit reporting agencies in connection with credit determinations.
In order to provide certain Cantec Services at an enterprise level, your business contact data may be provided to Cantec by a designated entity within your business or enterprise (such as a member of your IT department). Where necessary, we may also use information provided by you or your employer, together with information from publicly-available and other online and offline sources, to conduct due diligence checks on business contacts as part of our anti-corruption compliance program.
We also receive non-personal data, such as aggregated or de-identified demographic/profile data, from third-party sources such as companies that specialize in providing enterprise data, analytics and software as a service.
In order to ensure data accuracy and offer a superior customer experience by providing you with better personalized services, content, marketing and ads, we may link or combine the information that we collect from the various sources outlined above. For example, we may compare the geographic information acquired from commercial sources with the IP address collected by our Automatic Data Collection Tools to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.
How We Keep Your Data Secure
To prevent unauthorized access or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Cantec retains data as required or permitted by law and while the data continues to have a legitimate business purpose.
When collecting, transferring or storing sensitive information such as financial information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. When we transmit highly-confidential information (such as credit card number or password) over the internet, we protect it using encryption, such as SSL protocol.
How We Share Data
We will only share your personal data as follows:
SHARING WITH OTHER THIRD PARTIES
We retain service providers to manage or support certain aspects of our business on our behalf. These service providers may be located in the US/EU or other global locations and may provide customer support, content personalization, IT services, live-help. Our service providers are required to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by Cantec.
COMPLIANCE WITH LAW
We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect the rights and properties of Cantec or its subsidiaries; or (v) protect the rights or personal safety of Cantec, our employees, and third parties on or using Cantec property when allowed and in line with the requirements of applicable law.
SHARING WITH OTHER THIRD PARTIES
Choosing Your Privacy Preferences
You have the option of subscribing to communications from us related to specific Cantec Services. You can also choose to receive Cantec general communications and you can select how those communications are delivered – e.g., via postal mail, email, telephone, fax, mobile device or online.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are described in the following sections. These options do not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
- Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email subscription communication.
- Return to the website(s) where you originally registered your preferences and follow the instructions to opt out.
- Contact our Data Protection Officer through the Cantec website. Be sure to provide your name, contact information, and specific relevant information about the Cantec subscriptions or marketing that you no longer wish to receive.
Our general communications provide information about products, services, and/or support. This may include new product or services information, special offers, targeted advertising or invitations to participate in market research or compliance reviews.
- Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email communication.
- Write to Cantec. Be sure to provide your name, contact information, and specific relevant information about your privacy preferences.
Cookies are text files containing small amounts of information which are downloaded to your device, or more technically, to the browser that you use on that device, when you visit a site. The entity that places cookies on your browser can then read the information on that cookie that it set. Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them, or they expire.
Different cookies are used to perform different functions which we explain below:
Some cookies are essential to enable you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
These cookies allow us to remember choices you make on our website (such as your preferred language or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Embedded Web links
Emails from Cantec often use links designed to lead you to a relevant area on the web, after redirection through Cantec’s servers. The redirection system allows Cantec to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. In emails, such web links may also allow Cantec to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity.
Your Choices Regarding Automatic Data Collection & Online Tracking
Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our sites or certain content or functionality may not be available.
To opt out of being tracked by Google Analytics on our website visit http://tools.google.com/dlpage/gaoptout.
If you are in the EU and would like to opt out of third party cookies relating to interest based advertising, please go to www.youronlinechoices.eu.
Some newer web browsers incorporate “Do Not Track” features. Currently, no industry standard exists for handling “Do Not Track” requests, therefore at this time, our websites may not respond to “Do Not Track” requests or headers from these browsers.
Because web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you may be able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other Automatic Data Collection Tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or amending your cookie settings in your browser.
Exercising Your Rights & Contacting Us
You have the right to access any personal data that you have provided to us or that we maintain about you. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data and to request an explanation about the processing. In certain cases, your request may be denied on the basis of a legitimate exception such as where making information available would reveal personal data about another person or where we are legally prevented from disclosing such information.
We value your feedback. If you have any questions or concerns about our Privacy Statement, our collection and use of your data or a possible breach of local privacy laws, you can contact us via email to firstname.lastname@example.org or write to us at the appropriate address below:
12 Dockgate, Merchants Road,
Galway, H91 P6CF, Ireland,
Tel: +353 (0) 91 778 150
All communications will be treated confidentially. Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. We aim to ensure that your concerns are resolved in a timely and appropriate manner.
If we are unable to resolve your concerns, you have the right to contact your local data privacy supervisory authority or seek a remedy through the courts if you believe your rights have been breached. For questions, concerns or complaints related to our participation in the EU-US Privacy Shield, please read about our Participation in International Privacy Programs.
Changes to Our Privacy Statement
If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Privacy Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. This Privacy Statement was last updated in April 2018.