CANTEC Privacy Statement

Cantec recognizes the fundamental importance of privacy, security and data protection to our customers and partners worldwide. We strive to provide protection across all our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures, while safeguarding your right to privacy.

This Privacy Statement informs you of our privacy practices and of the choices you can make about the way we collect and use information about you.

This Privacy Statement does not apply to third-party applications, products, services, websites or social media features that may be accessed through links we provide on our cantec.ie website for your convenience and information. Accessing those links may cause you to leave the Cantec website and may result in the collection or sharing of information about you by a third-party. We do not control, endorse or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.

Our Privacy Principles

We have an accountability-based program and are committed to the following principles, which are based on internationally-recognized frameworks and principles of privacy and data protection:

LAWFULNESS, FAIRNESS & TRANSPARENCY

We process personal data in accordance with law and with transparency and fairness to you. Our data processing activities are conducted: 1) with your consent; 2) in order to fulfil our obligations to you; 3) for the legitimate purposes of operating our business, advancing innovation and providing a seamless customer experience; or 4) otherwise in accordance with law.

NOTICE & CHOICE OF DATA USE

We are transparent and provide clear notice and choice to you about the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these Principles, our Privacy Statement or specific notices associated with Cantec Services.

DATA ACCESS

We provide you with reasonable access along with the ability to review, correct, amend or delete the personal data you have shared with us.

DATA INTEGRITY & PURPOSE LIMITATION

We only use personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with law. We take reasonable steps to ensure that personal data is accurate, complete and current.

DATA SECURITY

To protect personal data against unauthorized use or disclosure we implement strong information security controls in our own operations and offer market-leading products and solutions with elevated levels of data security protection.

ACCOUNTABILITY FOR ONWARD TRANSFER

We acknowledge our potential liability for transfers of personal data among Cantec entities or to third parties. Personal data will only be shared when third parties are obligated by contract to provide equivalent levels of protection.

RECOURSE, OVERSIGHT & ENFORCEMENT

We are committed to resolving any concerns regarding your personal data. We voluntarily participate in several international privacy programs that provide recourse to individuals if they feel Cantec has not adequately respected their rights.

How We Use Data

We collect and use personal data to manage your relationship with Cantec and better serve you by personalizing your experience and interaction with us. Examples of how we may use your data include:

CUSTOMER EXPERIENCE

Providing you with a seamless customer experience by maintaining accurate contact and registration data, delivering comprehensive customer support, offering products, services and features that may interest you and enabling you to participate in contests and surveys.

TRANSACTION SUPPORT

Assisting you in completing transactions and orders of our products or services, administering your account, processing payments, arranging shipments and deliveries and facilitating repairs and returns.

PRODUCT SUPPORT & IMPROVEMENT

Improving the performance and operation of our products, solutions, services and support, including warranty support and timely firmware and software updates and alerts to ensure the continued operation of the device or service.

ADMINISTRATIVE COMMUNICATIONS

Communicating with you about Cantec Services. Examples of administrative communications may include responses to your inquiries or requests, service completion or warranty related communications, safety recall notifications, or applicable corporate updates related to mergers, acquisitions or divestitures.

SECURITY

Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data.

BUSINESS OPERATIONS

Conducting ordinary business operations, including recruiting, verifying your identity, making credit decisions if you apply for credit, conducting business research and analytics, corporate reporting and management, staff training and quality assurance purposes.

COMPLIANCE WITH LAW

Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.

What Data We Collect

Personal data is any information that personally identifies you or from which you could be identified either directly or indirectly. We may collect your personal data through your use of Cantec Website or during conversations or correspondence with Cantec representatives. The personal data we collect from you depends on the nature of your interaction with us, but may include the following:

INFORMATION YOU PROVIDE DIRECTLY

Contact Data – We may collect personal and/or business contact data including your first name, last name, mailing address, telephone number, fax number, email address and other similar contact information.

Payment Data – We collect data necessary for processing payments and fraud prevention, including credit/debit card numbers, and other related billing information.

Account Data – We collect information such as how you purchased or signed up for Cantec Services, your transaction, billing and support history, the Cantec Services you use and anything else relating to the account you create.

Location Data – We may collect geolocation data when you choose to provide location-related information during product registration.

Other Unique Identifying Information – Examples of other unique information that we may collect from you include product serial numbers, information you provide when you interact inperson, online or by phone or mail with our service centre, help desks or other customer support channels, your responses to customer surveys or contests or additional information you have provided to us to facilitate delivery of Cantec Services and to respond to your inquiries. We may ask you to provide additional personal data such as banking/financial account information, and other information (for example from credit reporting agencies) for authentication purposes and to verify credit worthiness.

You are not required to share the personal data that we request, however, if you choose not to share the information, in some cases we will not be able to provide you with Cantec Services, certain specialized features or be able to effectively respond to any queries you may have.

INFORMATION AUTOMATICALLY COLLECTED ABOUT YOUR USE OF CANTEC SERVICES

Product Usage Data – We collect product usage data such as pages printed, print mode, media used, ink or toner brand, file type printed (.pdf, .jpg, etc.), application used for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and usage and status of other printer supplies. We do not scan or collect the content of any file or information that might be displayed by an application.

Device Data – We collect information about your printer such as amount of memory, region, language, time zone, model number, first start date, age of device, device manufacture date, connection port, warranty status, unique device identifiers, and additional technical information that varies by product.

Performance Data – Printing events, features, and alerts used such as “Low on Ink” warnings, use of photo cards, fax, scan, embedded web server, and additional technical information that varies by product.

INFORMATION FROM THIRD-PARTY SOURCES

We may also acquire data from third-party sources that we deem to be credible and that are either publicly-available or available on a commercial basis. Such information may include personal data such as your name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected when you access our applications through social media logins (e.g., logging in to our applications using your Facebook or other social media credentials). The basic details we receive may depend on your social network account privacy settings. If applicable, we may also receive information from fraud prevention agencies or from credit reporting agencies in connection with credit determinations.

In order to provide certain Cantec Services at an enterprise level, your business contact data may be provided to Cantec by a designated entity within your business or enterprise (such as a member of your IT department). Where necessary, we may also use information provided by you or your employer, together with information from publicly-available and other online and offline sources, to conduct due diligence checks on business contacts as part of our anti-corruption compliance program.

We also receive non-personal data, such as aggregated or de-identified demographic/profile data, from third-party sources such as companies that specialize in providing enterprise data, analytics and software as a service.

In order to ensure data accuracy and offer a superior customer experience by providing you with better personalized services, content, marketing and ads, we may link or combine the information that we collect from the various sources outlined above. For example, we may compare the geographic information acquired from commercial sources with the IP address collected by our Automatic Data Collection Tools to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.

How We Keep Your Data Secure

To prevent unauthorized access or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Cantec retains data as required or permitted by law and while the data continues to have a legitimate business purpose.

When collecting, transferring or storing sensitive information such as financial information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. When we transmit highly-confidential information (such as credit card number or password) over the internet, we protect it using encryption, such as SSL protocol.

How We Share Data

We will only share your personal data as follows:

SHARING WITH OTHER THIRD PARTIES

We retain service providers to manage or support certain aspects of our business on our behalf. These service providers may be located in the US/EU or other global locations and may provide customer support, content personalization, IT services, live-help. Our service providers are required to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by Cantec.

COMPLIANCE WITH LAW

We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect the rights and properties of Cantec or its subsidiaries; or (v) protect the rights or personal safety of Cantec, our employees, and third parties on or using Cantec property when allowed and in line with the requirements of applicable law.

SHARING WITH OTHER THIRD PARTIES

We may also share your personal data with: credit reference and fraud prevention agencies; with the appropriate notice and consent. If you choose to provide personal data to the other companies, that personal data will be handled according to the privacy policy of those companies, which may differ from Cantec’s policies and practices

Choosing Your Privacy Preferences

You have the option of subscribing to communications from us related to specific Cantec Services. You can also choose to receive Cantec general communications and you can select how those communications are delivered – e.g., via postal mail, email, telephone, fax, mobile device or online.

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are described in the following sections. These options do not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.

SUBSCRIPTION COMMUNICATIONS

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

  • Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email subscription communication.
  • Return to the website(s) where you originally registered your preferences and follow the instructions to opt out.
  • Contact our Data Protection Officer through the Cantec website. Be sure to provide your name, contact information, and specific relevant information about the Cantec subscriptions or marketing that you no longer wish to receive.

GENERAL COMMUNICATIONS

Our general communications provide information about products, services, and/or support. This may include new product or services information, special offers, targeted advertising or invitations to participate in market research or compliance reviews.

  • Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email communication.
  • Write to Cantec. Be sure to provide your name, contact information, and specific relevant information about your privacy preferences.

OUR USE OF COOKIES

Cookies are text files containing small amounts of information which are downloaded to your device, or more technically, to the browser that you use on that device, when you visit a site. The entity that places cookies on your browser can then read the information on that cookie that it set. Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them, or they expire.

Different cookies are used to perform different functions which we explain below:

We use cookies that are essential

Some cookies are essential to enable you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.

We use cookies to remember your selections

These cookies allow us to remember choices you make on our website (such as your preferred language or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Embedded Web links

Emails from Cantec often use links designed to lead you to a relevant area on the web, after redirection through Cantec’s servers. The redirection system allows Cantec to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. In emails, such web links may also allow Cantec to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity.

Your Choices Regarding Automatic Data Collection & Online Tracking

Where applicable, we require your consent to use cookies and other Automatic Data Collection Tools which store or access information on your device.

COOKIES

If you don’t want to allow cookies at all, or only want to allow use of certain cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. Your browser help menu or the website www.allaboutcookies.org contains comprehensive information about the process of opting out on different browsers.

Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our sites or certain content or functionality may not be available.

To opt out of being tracked by Google Analytics on our website visit http://tools.google.com/dlpage/gaoptout.

If you are in the EU and would like to opt out of third party cookies relating to interest based advertising, please go to www.youronlinechoices.eu.

Some newer web browsers incorporate “Do Not Track” features. Currently, no industry standard exists for handling “Do Not Track” requests, therefore at this time, our websites may not respond to “Do Not Track” requests or headers from these browsers.

If you have queries about our use of cookies, you can contact Cantec.

WEB BEACONS

Because web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you may be able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other Automatic Data Collection Tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or amending your cookie settings in your browser.

Exercising Your Rights & Contacting Us

You have the right to access any personal data that you have provided to us or that we maintain about you. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data and to request an explanation about the processing. In certain cases, your request may be denied on the basis of a legitimate exception such as where making information available would reveal personal data about another person or where we are legally prevented from disclosing such information.

CONTACT US

We value your feedback. If you have any questions or concerns about our Privacy Statement, our collection and use of your data or a possible breach of local privacy laws, you can contact us via email to accounts@cantec.ie or write to us at the appropriate address below:

12 Dockgate, Merchants Road,
Galway, H91 P6CF, Ireland,
Tel: +353 (0) 91 778 150
Email: accounts@Cantec.ie

All communications will be treated confidentially. Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. We aim to ensure that your concerns are resolved in a timely and appropriate manner.

If we are unable to resolve your concerns, you have the right to contact your local data privacy supervisory authority or seek a remedy through the courts if you believe your rights have been breached. For questions, concerns or complaints related to our participation in the EU-US Privacy Shield, please read about our Participation in International Privacy Programs.

Changes to Our Privacy Statement

If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Privacy Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. This Privacy Statement was last updated in April 2018.

Cantec Galway

Located at 12 Dockgate Merchants Road

Servicing Connacht and surrounding areas for over 25 years!

Cantec

Employ Ability Galway 


"When you met with us initially we knew we needed to source a laser printer but we were unsure which type or model might suit us. We were very grateful that you helped us make that decision, and took the time to understand the needs of our organisation, and based on that, advise us on the correct size and type of printer.

Getting a trial period without commitment to buy was great, and what really impressed us all was the amount of printing that we got out of the cartridges. The quality of the print was excellent and the printer cartridges are easily replaceable even for any non IT inclined individual!

We have also found that the Cantec staff have been very helpful and the after sales service which is most important has been excellent. We would be delighted torecommend Cantec (Galway) to other organisations and businesses".


Pauline O'Dwyer, Coordinator

Galway Chamber of Commerce

"As a client of Cantec Galway Ltd, Galway Chamber’s photocopying needs are taken care of by Aidan and his team. We have at all times been happy with the service we have received, both in terms of the provision of the best machines to suit our needs and the after care service.
I can unreservedly recommend the quality, the service and the back-up services provided by Cantec Galway Ltd. It is a strong, local, committed company with high standards which are always reached." - Maeve Joyce-Crehan, General Manager

SAINT JOSEPH'S PATRICIAN COLLEGE 'THE BISH' 

"Love God, work hard and take care of one another" Daniel Delaney, 1808

"We in Saint Joseph’s Patrician College are extremely satisfied with the service provided to us by Cantec. They provide and maintain our photocopiers which are heavily used on a daily basis. Over the last seven years we have also availed of their photographic reproduction technology, the evidence of which is displayed all over our internal school walls. I am happy to recommend Aidan Goulding and his team of professionals who are diligent, courteous and efficient at all times." – Ciaran Doyle, Principal

Coláiste Iognáid (The Jes) Galway

"I write to confirm my complete satisfaction with the services that Cantec have provided.

I have dealt with Aidan over the last 3 years, in that time he has provided Colaiste Iognaid witht the best suited devices to meet our schools demands along with ensuring best value. Delivery, installation and follow up support have always been delivered in a professional and courteous manner.

Based on my experience with Aidan and Cantec, I have no hesitation in recommending their services." - Margaret Parkinson, Bursar.

CURA - Galway

"I am writing to you to thank you and your team for the wonderful service provided by your company - Cantec (Galway). We have been a customer of Cantec for some time now and it has always been a pleasure doing business with you. The delivery, installation and ongoing technical support for our photocopier has been delivered in a professional and courteous manner. Such a commitment to great customer service is to be commended.

Based on our experience with your Company, we can highly recommend Cantec services. I am extremely pleased with the quality of your product, and look forward to doing business with you in the futire." - Anne Murphy, Centre Coordinator.

ARUP (Cork)

"I would like to thank Cantec for their professional and efficient service. You delivered exactly as requested and promised. Your staff were very professional and courteous and I would be very happy to use your services again in the future or indeed to recommend you to others." - James Duggan - Associate Director.

 

 

Local Employment Service Network

I have been a customer of Cantec (Galway) for more than twenty years first with the Galway Centre for the Unemployed and now the Local Employment Service and they stand out as a supplier.

They have taken the time to know the organisation I work for; they understand our needs and our financial situation and always come up with a solution that takes both of these facts into account.   They have a very ‘can do’ attitude. I truly feel I have never spent an unnecessary cent on their products and services over the years.

Aidan’s knowledge of his business is encyclopaedic and sometimes overwhelming but this has only ever worked to our advantage.   His good humour spills over into the service team who are prompt, efficient and timely.

I am very happy to recommend Cantec.

Elaine Harvey
Coordinator - Local Employment Service

HSE Health Service Executive 

"I write to confirm that my department has used Cantec, Galway, for more than 10 years, and I am very satisfied with the service they provide.

I have dealt with Aidan Goulding and his staff over this period. They have provided great advice and technical support over this period and have ensured that I receive the most up to date and value for money Printing and scanning solutions for my department.

Delivery, installation and follow up support have always been provided in a prompt, professional and courteous manner at all times and the machine was also the winner of environmentally friendly award.

Based on my experience with Cantec, I would have no hesitation in recommending their services." - John Hanily - Principal Environmental Health Officer. 

Saolta - University Health Care Group

"I write this to confirm our complete satisfaction with the services that Cantec Galway Ltd have provided.

We have dealt with Cantec Galway Ltd over the last two decades.

In that time, they have provided Galway University Hospitals, Roscommon University Hospital, Portiuncula Hospital Ballinasloe & other Saolta Health Care Group Hospitals and indeed the wider HSE West region of Galway, Mayo & Roscommon with the latest arid most suitable equipment at very competitive pricing.

We have found their delivery, follow up, servicing to be both very quick and effective, resulting in minimum down time. The result of which means, we are able to extract the maximum in both age and efficiency from any machine supplied. They have ensured we received the best value and service for our Organization throughout that time.

They have helped us lower our costs with a fast turn-around time. In all cases Cantec Galway Ltd have exceeded our expectations, Delivery, installation and follow up have always been delivered in a professional arid courteous manner.

Based on my experienced with Cantec Galway Ltd and its staff, I have no hesitation in recommending their services." - Martin Murphy - Chief Technology Manager.

Lydon House Catering

"I first encountered Cantec when our office photocopier started to give us trouble. We were out of maintenance contract with our previous supplier so wanted to get someone local that we could rely on at short notice. Cantec was this company. From the initial meeting they were honest about our photocopying needs and what we needed. It wasn't just about selling a machine but selling something that we needed and would work for our needs.

We have our new photocopier for 6 months now and we couldn't be happier with its performance.

The employees in Cantec are also so helpful, no matter the question.

I couldn't recommend them highly enough and know we will be customers of Cantec for many years to come." - Fiona Collins. 

Tobin Consulting Engineers

"We recently used 2 No. Ineo 454e printers/photocopiers/scanners which had been on short-term rental from Cantec for the delivery of a specific project. It was a very pressurized environment for us to deliver this project and Bruno Dias was appointed by Cantec to ensure that both machines worked to their optimum and that all consumables were available at all times. This included toners, paper supplies etc.

Bruno attended at the site early each morning and late each evening. He checked the machines, consumables and paper stock on each occasion. When an issue did arise with one of the machines, he took immediate remedial action and had the problem resolved in a very short space of time.

He was highly efficient, courteous and at all times most accommodating, to the point of making his mobile number available if we had any concerns, outside of office hours.

" - Brendan Rudden - Project Engineer.

Lets Get Talking Galway





We absolutely love how Cantec helped us organise our office. Cantec has a fantastic team and  they provided us with new printers, computers, desks and even organised an electrician to fix our lighting!  As a Charity Organisation we depend a lot on the good will of others and Cantec delivered all their help with a ton of goodwill and an abundance of humour.  Let's Get Talking is a better organisation operationally and personally after being in contact with Cantec".- Deirdre Hanley.

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