Our Policies


Herein lies a Service Agreement Contract between Cantec (Galway) Ltd., hereafter called “the Company”or“Cantec.ie,”and [your company], hereafter called the “Client.”

I.        SERVICE. In return for contract cover (paid up to date), the Company from the date of installation of the equipment, will service, as per Equipment Purchase Order and Maintenance Schedule, for the Client throughout the duration of Agreement, the equipment covered herein, in accordance with said Schedule, so as to maintain it in efficient operation condition, including all workshop repairs.

II.       EQUIPMENT ACCESS. It is agreed that all work will be performed on the Client's Premises, unless, in the opinion of the Company, the work must be performed in one of the Company's service workshops. The Client agrees to give the Cantec.ie representative full and free access to the equipment and supplies. All work will be performed during normal business hours (normal working hours being 08.30 to 17.00 Monday to Friday, excluding public holidays).

III.      EXCLUSIONS DUE TO DAMAGE. Damage by abuse, accident, theft, damage due to repairs affected by someone other than an authorised Cantec.ie representative or an appointed key operator, and damage to accessories is excluded. If materials other than those supplied by Cantec.ie are used, the Company's responsibility under the Agreement will cease.

IV.      RIGHT TO REVISION. The Client hereby agrees the Company's right to review and revise the toner price and the price per copy charged where block billing is utilized and as costs may change during the duration of the Service Agreement.

V.       COST PER COPY. The cost-per-copy assumes the average coverage area of 5% for each of the four colours (Black, Cyan, Magenta, Yellow). In the event that average coverage happens to be greater than 5%, the Company reserves the right to charge for the cost of excess toner.

VI.      FORCE MAJEURE. Cantec.ie is in no way liable for consequential loss or damage of any kind arising from the performance or non-functioning of the equipment. Cantec.ie shall not be responsible for delays or its inability to service or inspect, caused directly or indirectly by strikes, accidents, embargoes, Acts of God, or any other event beyond its control including excessive voltage or lightening.

VII.    BLOCK BILLING. It is agreed that, where block billing is utilized, the agreed number of copies are to be invoiced until further notified in writing by the Client at the time of re-invoicing. Copies purchased will be re-invoiced only under block billing. Payment becomes due on invoice. The Company reserves the right to withhold service and supplies in the event of non-payment, while we seek payment.

VIII.   GUARANTEE. The Company will guarantee to provide Supplies and Service for a minimum of 3 years from the installation date (applicable to new machines only).

IX.      NON-TRANSFERABLE. This Agreement is with the Client named above, and is not transferable to a third party.

X.       PROPERTY OF PARTS. All Drums and Consumables, including Parts Fitted, remain the property of Cantec (Galway) Ltd. until deemed consumed to satisfaction by Cantec.ie.

XI.      CONTRACT LIFE & RENEWAL. After initial term agreement, renewal is automatic at the end of the twelve-month period on all Minimum Annual Billings and thereafter annually, unless terminated in writing by either company, allowing 30 days notice. At the end of the Service Plan selected (Starter – 1 year; Plus – 3 years; Premium – 5 years) in which Contracted Term Agreement terminates, the Client has the option to upgrade the Service Plan or continue ex Parts and ex Toners. Minimum Annual Billings are invoiced in advance and the Client will be liable for failure to pay said invoices.

XII.     SECONDARY LIFE CONTRACT. The Service Agreement Contract Duration is that of the Service Plan selected (Starter – 1 year; Plus – 3 years; Premium – 5 years), after which time the Service Plan is Upgraded (from Starter to Plus/Premium or from Plus to Premium) or a new Secondary Life Contract takes place automatically. Such a Secondary Life Contract will cover Labour, Call-Outs, and Chip Upgrades as necessary. It may be based on a Minimum Annual Bifex Bill or per copy depending on usage and residual life of machine. The Secondary Life Contract does not include Toners or Parts. Any extension to the Initial Contract is based on signing a new Secondary Life Contract, as will be advised nearing completion of Initial Term Agreement; Cantec.ie will endeavor to provide Toners and Price error where available.

XIII.   TERMINATION. The Service Agreement may be terminated by either party by notification in writing with 30 days notice and subject to payment for early termination. The settlement figure for early termination by the Customer will equal the sum of the average monthly or quarterly service charge for the remainder of the term.


The conditions of Sale set out below do not conflict with the Company’s policy of supplying equipment of first class quality, design, material, and workmanship. They are chiefly intended to be a protection against unreasonable claim. No report, representation, or statement made by any of our Representatives shall be binding, this document alone evidencing terms of our offer. The Contract of Sale is to be constructed in accordance with the law of the Republic of Ireland and shall not be assignable without our written consent.

I.       ACCEPTANCE OF QUOTATION AND CONTRACT. Unless previously withdrawn any quotation is open for acceptance within 30 days from the date thereon. The Client’s written acceptance of a quotation must be accompanied by sufficient information to enable us to proceed with the order. Each Quotation, Active Purchase Order System, Signed Sales Order, or Confirmed Lease and Delivery in Full, is based on assumptions as to the requirements of the Client. Should the supplied information show such assumptions to be invalid, we shall not be bound by the order unless it is confirmed on a revised quotation by Cantec.ie. In the event of the Client’s Order form containing specially printed conditions, the Client’s order will only be accepted on the understanding that its conditions are not at variance with our own or if there is any variance that such variance has been waived by the Client. All quotations are made and orders accepted subject to the goods being available.

II.       DELIVERY. The delivery period will date from the actual receipt by Cantec.ie of the Client’s Accepted Quotation or Purchase Order System and such information that will enable us to proceed. Clients will be fully responsible for any goods delivered by Cantec.ie or on our behalf to their premises even though they have not been invoiced. We will do our utmost to ensure prompt delivery of goods ordered but will not be held responsible for any claims for inconvenience or loss on the part of the Client caused by delays in the delivery from whatever cause; nor is any specific delivery date to be considered an essential part of the contract, unless so stated on the Contract and Service Agreement as accepted by Cantec.ie. Damaged or missing goods must be reported in writing to Cantec.ie within five days of advice of dispatch, otherwise we will be entitled to refuse compensation.

III.     PRICES. All prices quoted are subject to revision if increases in the cost of materials, labour, freight, revaluation of currencies, import duties or other circumstances arising before completion of the order, render such action necessary. All goods will be invoiced at prices current on the day of delivery. Where prices quoted do not include taxes, it is understood that the Client will be required to pay any taxes applicable at the rate in force at the date of the invoice. Cantec.ie reserves the right to revise prices as it deems necessary. 

IV.    PAYMENT. Terms of payment are immediate on delivery of the equipment, and payment may not be refused or delayed because of any faults in the goods which we undertake to correct under the terms of the Guarantee unless the fault has been notified to Cantec.ie in writing within 30 days of delivery.

V.      MAINTENANCE AGREEMENT — COPIERS. In the case of copiers (other than a model using cartridge system), it is a condition of sale that service will be provided under the terms of the Equipment Purchase Order and Service Agreement at the copy charge rates appropriate for the model being purchased. Copy of Agreement to be signed at time of installation. Cantec.ie reserves the right to revise prices as it deems necessary. 

VI.    MAINTENANCE AGREEMENT — OTHER PRODUCTS. Service Agreements must be signed for all other products and additional costs where applicable will be automatically invoiced and due for payment within 30 days of delivery.

VII.   TITLE OF GOODS. Title of all goods shall not pass until the goods are paid for in full. Risk in the goods shall pass on delivery.

VIII.  LOSS OR DAMAGE. Save as herein expressly provided, Cantec.ie shall not be liable for any consequential or other loss, damage, injury, or expenses whatsoever arising out of the use of the goods or programs or documentation necessary for the inception of specially written programs or for faults (if any) arising out therein, and the Client shall indemnify Cantec.ie against such and every claim by any party in respect thereof.

IX.     FORCE MAJEURE. Every effort will be made to carry out the contract, but its due performance is subject to cancellation by Cantec.ie or to such variation as we may find necessary as a result of inability to secure labour, materials, supplies as a result of any Act of God, War, Strike, Lockout or other labour dispute, fire, flood, drought, legislation or such other cause (whether of the foregoing class or not) as may be agreed by the Client.

X.      CANCELLATION. Orders, including Service Agreement Contracts to run uninterrupted for a period of no longer than five years, accepted by Cantec.ie cannot be cancelled by the Client except upon terms which will indemnify us against any actual or anticipated loss and expenses, including Fitted Parts.

XI.     All orders are subject to final acceptance by the Board of Directors of Cantec (Galway) Ltd. and to Cantec.ie’s Standard Terms and Conditions.


1)     In consideration of Cantec.ie supplying to the Client the Copier listed and providing all necessary maintenance service under clause 4 (together the 'Services'), the Client agrees to purchase the agreed monthly copy volume per copier quarterly in advance at the agreed price per copy (as specified in the Schedule herein). The Client shall pay for the copies within 30 days from the date of Cantec.ie's invoice. Additional copies used during any six month period will be charged at the then current rate. Copy charges are based on A4 size, sizes larger than A4 being charged as two copies.

2)     Following installation in accordance with clause 4, the Copier will remain the property or Cantec.ie and the Client shall be absolutely liable for any accidental damage to or loss of the Copier.

3)     If the Client wishes to purchase a larger or smaller monthly copy volume at a varied price per copy, such varied volume will become the agreed monthly copy volume, subject to the prior written agreement of Cantec.ie.

4)     Cantec.ie will, as appropriate, install the Copier, instruct the Client's key operators in the use of the Copier and provide necessary maintenance service including replacement parts and labour. Such maintenance service will be provided during normal working hours for all models (normal working hours being 08.30 to 17.00 Monday to Friday, excluding public holidays) as soon as may be reasonably possible subject to unavoidable delays and excluding calls for routine maintenance and minor adjustments. Any such maintenance service which is required outside normal working hours or which in Cantec.ie's opinion is required as a result of misuse, wilful act or negligence will be invoiced at Cantec.ie's commercial rates. Without prejudice to any other remedies available to it, Cantec.ie reserves the right to suspend its services if the Client shall default for more than 30 days in payment of Cantec.ie's invoice(s).

5)     The duration of the Agreement is sixty months starting from the first day of the calendar month following installation or the date of signature hereof by the Client whichever is the later and will continue thereafter from year to year, subject to termination at the end of such period or any subsequent year by either party giving the other at least 90 days notice in writing.

6)     If the Client's equipment requirements change, Cantec.ie will exchange the Copier for other equipment provided such other equipment is available from Cantec.ie and the Client agrees to an appropriate adjustment in price per copy.

7)     During the period of the Agreement the Client's obligations under clause 1 will continue and will not be affected by the theft or loss or destruction or damage to the Copier and in the-event of such theft, loss or destruction of or damage to the Copier during the period Cantec.ie will at its discretion replace and/or repair the Copier with the same or the similar equipment.

8)     Cantec.ie reserves the right to increase the price per copy in line with increases in either the consumer price index or increases in Cantec.ie's labour, material, and other costs, whichever is the greater.

9)     This Agreement constitutes the entire agreement between the Client and Cantec.ie and no representation, term, or statement not contained in this Agreement will be binding on Cantec.ie unless the same is given in writing and signed by a director of Cantec.ie. 

10)   The Client will not (a) assign the Agreement to a third party or (b) remove the Copier from the installation address.

11)    The Client will use for the Copier only supplies provided by Cantec.ie (save that the Client may use alternative plain paper supplies, provided the use of such paper has been approved in writing by Cantec.ie's Service Centre). For the avoidance of doubt, in the event that the Client uses paper other than that supplied by Cantec.ie,

a.       Cantec.ie gives no undertaking regarding the quality of the copies produced on such paper, and

b.       The Client shall be responsible for any damage to the Copier which arises as a result of the use of such paper.

12)    If the Client defaults on its obligation to pay any sums invoiced in accordance with clause 1, Cantec (Galway) Ltd. may:

a.       Charge interest on such sum from the due date for payment at the current annual rate above the base lending rate from time to time of the Bank of Ireland, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment, and the Supplier may claim interest and the Client shall pay the interest immediately on demand;

b.       Suspend all Services until payment has been made in full.

13)   If the Client (a) shall make default on any sums payable hereunder or (b) commits any breach of any term or condition of this Agreement whether express or implied or (c) being a limited company calls any meeting of creditors, has a Receiver appointed or enters Into liquidation (other than a voluntary liquidation for the purposes of reconstruction) or (d) not being a limited company has committed an act of bankruptcy or enters into or arranges a composition with his creditors, then and in any such event Cantec.ie will be entitled to enter the premises at which the Copier is/are installed and to take possession thereof and this Agreement will be automatically terminated. Termination of this Agreement will not discharge any pre-existing liability of the Client to Cantec.ie and on such termination, Cantec.ie will be entitled to recover from the Client such common law damages as suffered by reason of such termination and the Client will immediately become liable to pay to Cantec.ie an amount equal to the agreed monthly copy volume multiplied by the agreed price per copy, multiplied by the number of months remaining under the term of the agreement as set out in clause 5. For the avoidance of doubt, any obligation of the Client to make payments shall survive the termination of the Agreement in accordance with this clause.

14)   All rights and title to the supplies delivered to the Client will be reserved to Cantec.ie until the time of receipt by Cantec.ie of (a) all sums payable in respect thereof and (b) any other sums due from the Client at the date of delivery on any other account and until such payments have been received in full. Cantec.ie may repossess the supplies and thereafter resell the same and for this purpose, the Client grants an irrevocable right and license to Cantec.ie's representatives and agents to enter upon all or any of its premises with or without vehicles during normal service hours (as defined in clause 4). This right will continue notwithstanding the termination of this Agreement through the happening of any of the events specified in clauses 5 and 13 and without prejudice to any accrued rights of Cantec.ie. Until payment as aforesaid, the Client will hold and store the supplies as bailee of Cantec.ie in such a place and way that they are clearly readily identifiable as Cantec.ie's property.

15)   Where more than one copier is supplied and maintained by Cantec.ie, this Agreement will be construed severalty and distinctly in respect of each sum copier and any failure in respect of any one copier shall not prejudice or affect the rights and liabilities of the parties in respect of each other copier supplied and maintained.

16)   The Client shall indemnify Cantec.ie against any and all claims, costs, and expenses whatsoever and in any manner arising from the Client's use or possession of the Copier and against all loss, damage, or expense whatsoever arising from any action, suit, or proceeding or otherwise on account of any personal injury or death or damage to property occasioned by the Copier or its/their use during the continuance of this Agreement.

17)   The Client shall not rely on any representation as to quality of the Copier or as to its/their fitness for any particular purpose unless the same shall have been made by Cantec.ie in writing.

18)   The terms implied by section 39 of the Sale of Goods and Supply of Services Act 1980 are hereby expressly excluded.

19)   It is expressly understood that the ownership of the Copier remains with Cantec.ie and does not pass to the Client by virtue of this Agreement and that the Client has not and never shall have any right or equity to purchase the Copier or otherwise to acquire the property therein.

20)   No neglect, delay, or indulgence on the part of Cantec.ie in enforcing the terms and conditions of this Agreement shall prejudice the strict rights of Cantec.ie hereunder or be construed as a waiver thereof.

21)   Cantec.ie will only be liable in respect of direct loss suffered by the Client as a result of the failure of Cantec.ie to comply with its obligations under this Agreement and will not be liable for consequential loss of any kind howsoever arising. Cantec.ie's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, or restitution of otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the price paid for the Services.

22)   This Agreement shall in all respects be interpreted in accordance with the laws of the Republic of Ireland.

23)   Where there are two or more Clients, each shall be severally, as well as jointly liable to Cantec.ie for the due performance and observance of the terms and conditions of this Agreement and any Notice given to anyone of such joint Clients shall be good Notice to all such Clients. Any Notice to be given by either party to the other may be sent by ordinary pre-paid post to the registered office or other last known address of the party to be served therewith and if so sent shall be deemed to have been received by the addressee 24-hours after the posting of same.

24)   The Client shall procure that the Copier is insured on an appropriate insurance policy (to the amount noted in the Schedule herein) and shall procure that the interest of Cantec.ie in the Copier is noted on that policy.

25)   This Agreement will for all purposes be deemed to have been made and completed at Cantec.ie's registered office and constitutes the entire Agreement between the Client and Cantec (Galway) Ltd. and no representation, term, or statement not contained in this Agreement will be binding on Cantec.ie unless the same is given in writing and signed by a director of Cantec (Galway) Ltd.    

"When you met with us initially we knew we needed to source a laser printer but we were unsure which type or model might suit us. We were very grateful that you helped us make that decision, and took the time to understand the needs of our organisation, and based on that, advise us on the correct size and type of printer.

Getting a trial period without commitment to buy was great, and what really impressed us all was the amount of printing that we got out of the cartridges. The quality of the print was excellent and the printer cartridges are easily replaceable even for any non IT inclined individual!

We have also found that the Cantec staff have been very helpful and the after sales service which is most important has been excellent. We would be delighted torecommend Cantec (Galway) to other organisations and businesses".

Pauline O'Dwyer, Coordinator

"As a client of Cantec Galway Ltd, Galway Chamber’s photocopying needs are taken care of by Aidan and his team. We have at all times been happy with the service we have received, both in terms of the provision of the best machines to suit our needs and the after care service.
I can unreservedly recommend the quality, the service and the back-up services provided by Cantec Galway Ltd. It is a strong, local, committed company with high standards which are always reached." - Maeve Joyce-Crehan, General Manager

Saint Joseph’s Patrician College, Galway

"We in Saint Joseph’s Patrician College are extremely satisfied with the service provided to us by Cantec. They provide and maintain our photocopiers which are heavily used on a daily basis. Over the last seven years we have also availed of their photographic reproduction technology, the evidence of which is displayed all over our internal school walls. I am happy to recommend Aidan Goulding and his team of professionals who are diligent, courteous and efficient at all times." – Ciaran Doyle, Principal

Coláiste Iogáid - The 'Jes' Galway

"I write to confirm my complete satisfaction with the services that Cantec have provided.

I have dealt with Aidan over the last 3 years, in that time he has provided Colaiste Iognaid witht the best suited devices to meet our schools demands along with ensuring best value. Delivery, installation and follow up support have always been delivered in a professional and courteous manner.

Based on my experience with Aidan and Cantec, I have no hesitation in recommending their services." - Margaret Parkinson, Bursar.

St. Cuans' College

"St. Cuans' could not be happier with the level of Service and Support afforded by Cantec (Galway). Since we switched to them, we have noticed our downtimes are far less then previously experienced. When called to fix an issue, they are prompt and efficient.

The staff are always helpful and in good form. It's a pleasure to deal with them.

We hope this is the start of a long term relationship and we highly recommend Cantec (Galway) to any businesses looking for a level of service, second to none." - Collette Kennedy Walsh, Principal.

"I would like to thank Cantec for their professional and efficient service. You delivered exactly as requested and promised. Your staff were very professional and courteous and I would be very happy to use your services again in the future or indeed to recommend you to others." - James Duggan - Associate Director.

I have been a customer of Cantec (Galway) for more than twenty years first with the Galway Centre for the Unemployed and now the Local Employment Service and they stand out as a supplier.

They have taken the time to know the organisation I work for; they understand our needs and our financial situation and always come up with a solution that takes both of these facts into account.   They have a very ‘can do’ attitude. I truly feel I have never spent an unnecessary cent on their products and services over the years.

Aidan’s knowledge of his business is encyclopaedic and sometimes overwhelming but this has only ever worked to our advantage.   His good humour spills over into the service team who are prompt, efficient and timely.

I am very happy to recommend Cantec.

Elaine Harvey
Coordinator - Local Employment Service

"I write to confirm that my department has used Cantec, Galway, for more than 10 years, and I am very satisfied with the service they provide.

I have dealt with Aidan Goulding and his staff over this period. They have provided great advice and technical support over this period and have ensured that I receive the most up to date and value for money Printing and scanning solutions for my department.

Delivery, installation and follow up support have always been provided in a prompt, professional and courteous manner at all times and the machine was also the winner of environmentally friendly award.

Based on my experience with Cantec, I would have no hesitation in recommending their services." - John Hanily - Principal Environmental Health Officer. 

"I write this to confirm our complete satisfaction with the services that Cantec Galway Ltd have provided.

We have dealt with Cantec Galway Ltd over the last two decades.

In that time, they have provided Galway University Hospitals, Roscommon University Hospital, Portiuncula Hospital Ballinasloe & other Saolta Health Care Group Hospitals and indeed the wider HSE West region of Galway, Mayo & Roscommon with the latest arid most suitable equipment at very competitive pricing.

We have found their delivery, follow up, servicing to be both very quick and effective, resulting in minimum down time. The result of which means, we are able to extract the maximum in both age and efficiency from any machine supplied. They have ensured we received the best value and service for our Organization throughout that time.

They have helped us lower our costs with a fast turn-around time. In all cases Cantec Galway Ltd have exceeded our expectations, Delivery, installation and follow up have always been delivered in a professional arid courteous manner.

Based on my experienced with Cantec Galway Ltd and its staff, I have no hesitation in recommending their services." - Martin Murphy - Chief Technology Manager.

"I first encountered Cantec when our office photocopier started to give us trouble. We were out of maintenance contract with our previous supplier so wanted to get someone local that we could rely on at short notice. Cantec was this company. From the initial meeting they were honest about our photocopying needs and what we needed. It wasn't just about selling a machine but selling something that we needed and would work for our needs.

We have our new photocopier for 6 months now and we couldn't be happier with its performance.

The employees in Cantec are also so helpful, no matter the question.

I couldn't recommend them highly enough and know we will be customers of Cantec for many years to come." - Fiona Collins. 

"We recently used 2 No. Ineo 454e printers/photocopiers/scanners which had been on short-term rental from Cantec for the delivery of a specific project. It was a very pressurized environment for us to deliver this project and Bruno Dias was appointed by Cantec to ensure that both machines worked to their optimum and that all consumables were available at all times. This included toners, paper supplies etc.

Bruno attended at the site early each morning and late each evening. He checked the machines, consumables and paper stock on each occasion. When an issue did arise with one of the machines, he took immediate remedial action and had the problem resolved in a very short space of time.

He was highly efficient, courteous and at all times most accommodating, to the point of making his mobile number available if we had any concerns, outside of office hours.

" - Brendan Rudden - Project Engineer.

''We would have no hesitation in recommending Cantec. From the ease of installation and service to the use of their managed print services, Cantec consistently provide a top class facility. Our printing costs have reduced and the support services are quick to response and resolve.".- Diane Collins, Qualified Financial Advisor

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