FREQUENTLY ASKED QUESTIONS

General & Services

What is a Managed Print Service (MPS) and how can it benefit my business?

A Managed Print Service (MPS) is a tailored document workflow solution designed specifically for your organization. Instead of managing multiple vendors, toner orders, and surprise repair bills independently, Cantec consolidates your office infrastructure. Our MPS helps companies reduce print costs by up to 30%, maximize workplace productivity, tighten document security, and maintain predictable monthly budgets.

What brands of photocopiers and office printers do you supply?

As an independent, multi-brand supplier, we curate hardware from top global manufacturers to meet varied workspace requirements. Our inventory primarily features systems from Develop, UTAX, and Brother Printers and Copiers. We also support and scale configurations with devices from Canon Document Scanners and HP DesignJets.

Can we lease equipment from Cantec, or is it purchase-only?

We offer flexible financial procurement options tailored to your company's budgeting preferences. Equipment can be acquired through direct capital purchase or via customized leasing agreements. Leasing programs typically span structured terms ranging from 36 to 63 months, ensuring predictable operating expenses.

How do I get started or assess our current print expenditure?

You can book a comprehensive, Free Print Audit directly through our site. Our team will analyze your current document environment, track usage volume, identify cost inefficiencies, and recommend a streamlined hardware profile optimized for your overhead targets.

Maintenance & Support

What does a Cantec Service Contract cover?

Our comprehensive service contracts cover all parts, labor, and necessary consumables (such as toner). This protects your workplace from unexpected technical expenses and ensures your equipment operates reliably.

What is your approach to technical support and device downtime?

At Cantec Galway, we deploy a strict policy of preventative maintenance. Our engineers perform regular, pre-scheduled maintenance visits to inspect, clean, and optimize your systems before faults develop. Should an unexpected mechanical issue occur, we prioritize rapid emergency dispatches to minimize workplace disruption.

How do I log a support ticket, order toner, or submit counter readings?

You can request assistance, order fresh supplies, or process billing administrative requests by emailing our specialized teams directly:

• Technical Assistance & Repairs: service@cantec.ie
• Equipment Sales & Upgrades: sales@cantec.ie
• Billing & Invoicing: accounts@cantec.ie

You can also reach our main desk directly at 091-778150.

Specialized Hardware

Do you supply hardware suitable for architectural blueprints or large marketing banners?

Yes. We offer a versatile range of Large Format Printers optimized for high-impact graphics and ultra-precise technical renderings. These specialty systems handle media expansion variations like vinyl, fine art paper, fabrics, and photographic paper across diverse wide-format sizes.

We need to digitize massive volumes of old paperwork. Can your systems handle this?

Our specialized high-volume Document Scanners (including advanced series like the Canon DR-G2090) are built to streamline high-volume archiving. They effortlessly process mixed batches of paper, auto-correct skew lines, and refine faded text to transition your company smoothly into a digital, paper-light environment.