The world as we knew it has changed rapidly over the past number of weeks as Ireland recorded its first cases of Covid-19. We at Cantec Galway Ltd want to preserve normal services in so far as is possible during this time. However, we also recognise that many of our customers may be anxious in the coming weeks. As a result, we have put a number of initiatives in place which we hope will help allay some of those concerns;
· Conscious of social distancing, we have suspended face-to-face sales activity, and our technicians will only come to your place of work with your agreement to repair a fault or for an arranged installation. There is a requirement that on these repairs and/or installations carried out by our technicians, a minimum of 2 meters radius distance must be adhered by customers toward the technician on site.
· Meter readings are still being taken , however, in the eventually that a customer is not in a position to receive our technician, we will estimate customers’ usage for the foreseeable future in those cases, but any customer who wishes to receive an accurate bill can let us know their actual meter reading over the phone on 091778150 or via email email@example.com.
We are currently working in accordance with HSE and best practice advice to maximise the safety of our employees, our agents and you – our customers. As a result, most of our staff are now working remotely from offices and minimising any visits to customer premises.
The systems and processes we have in place to ensure business continuity are helping them adjust to this “new normal” working environment. For more information regarding best practice and updates please visit www.hse.ie.
Because we have contingency plans in place, we are continuing to provide all normal customer services at present. However, if an escalation of the Covid-19 issue causes us to have to work at reduced capacity, or if we anticipate a delay in service, we will communicate that directly to you and we thank you in advance for your understanding.
As you know, the coronavirus situation is still fluid, so we will continue to review the best course of action on a daily basis. We are working hard to minimise disruption for our customers at this difficult time and thank you very much for your co-operation and patience.
We wish you and your family continued health and safety and assure you of our best attention at all times.